Writing & Communication Skills

Learning Objectives:
- Improved and enhanced Business English language in writing and verbal conversation skills
- Build their confidence while using the language
- Develop the ability to initiate basic social interaction, receive and give instructions clearly
- Understand how to communicate with more clarity and impact
1
About The Trainer
2
Programme Objective
3
Activity: Hari Malaysia
4
What is business writing
5
Question to Ask
6
Qualities of good writing
7
Types of business communications
8
Importance of writing well
9
Criteria for writing well
10
Mind the grammar
11
Most common grammatical errors in emails
12
A.I.D.A.
13
Structuring the content
14
Pitching and Positioning
15
One Minute pitch presentation
16
Powering up your confidence
17
Case study
18
Ways Information Flows in a Business
19
Activity: Pitching Presentation
20
4 C's Face-to-Face Conversations
21
7 C's of Communications
22
Tips on Introducing self
23
Activity: Case study
24
Written Communications
25
Netiquette Etiquette
26
Visual Communications
27
Activity: Lost in Translation
28
Perspective
29
Activity: Company Outing
30
5 Ways to Improve
31
Ways to Improve Vocabulary
32
Closing summary
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