Business Communication & Effective Presentation Skills
Learning Objectives:
- Become a confident, professional communicator
- Control difficult conversations without feeling guilty
- Apply the win-win mind-set and become assertive
- Design and deliver an impactful, professional presentation
- Overcome anxiety when presenting
- Engage participation and interaction
- Handle questions and feedback effectively
SEE THE BIG PICTURE
1
What is Communication?
2
The Dynamics of Communication
3
Communication Breakdown & The Impact of it
THE CORE SKILLS OF COMMUNICATION
1
Listening Skills – Active vs Passive
2
Gathering of Information – Art of Questioning Skills
3
Tone – it is about how you say it
4
Power of Words
5
Non-verbal Communication & Body language
Building an Effective Presentation
1
Setting the base
2
Creating the storyboard
3
Activity: Presentation
4
What's your story?
Building Rapport – Making an Impact!
1
Building rapport
Overcoming Challenges
1
Dealing with Difficult people
2
Dealing with Conflict
3
Problem Solving Skills
4
Art of Negotiation
Getting Better Outcome
1
Closing
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Course available for 365 days
Enrolled:
240 students
Duration:
6 Hours 40 Minutes
Lectures:
18
Video:
18 Videos
Level:
Beginner
